Candle Care

Candles give someone the chance to relax and enjoy the scent. Please follow the candle care instructions to make sure you maximize the lifetime of yours!

  • Make sure to trim the wick to 1/8'' (or break off the burned wood) before lighting.
  • The best time to blow out a candle is after the wax pool melts to the edge of the container.
  • Place your candle in an area devoid of anything flammable to ensure the wax has enough time to solidify.
  • Lastly, read the warning label on the bottom of the candle to avoid misuse or injury. 

Tips

Tunneling

If you've seen your candle begin to burn down the center and leaves wax around the outside, there are some ways to remedy this:

  • Prevention - Make sure to let your candle burn long enough to pool and reach the edge of the candle. 
  • Foil - If it's already started, you can wrap a layer of aluminium foil while the candle is lit. Make a dome type lid with a hole on top. The foil can become very hot, so please proceed with caution. This method can cause the heat to increase at the top of the candle and cause the entire top of the candle to pool.
  • Coffee/Candle Warmer - If the pooling is incredibly bad, you can use a warmer to allow the entire wax to melt and allow the scent to still fill the room.

Wick Snuffing Out

Wooden wicks can be tricky because they're a new experience for some people. There are a few different factors as to why your wick might be going out on its own.

  • Trim the wick or break it off. Make sure that the wick is 1/4'' inch high from the wax. If you've already lit it and the relight is struggling, break off the burnt bit (you can do this with your finger or a wick trimmer). This will help the flame be closer to new wood for it to catch and keep itself lit.
  • Wax drowning out the wick. A candle that's tunneling can snuff out a wick because the wax is higher than the wick and acting as a funnel, causing the wick to go out. You can place the candle on a warmer in order to melt the candle and still get the scent out of the candle. 
  • Can't get it to light. Wooden wicks typically take a little longer to get lit. You may need to put your lighter/match/etc on the wick longer than for a cotton wick. You can also try burning on both corners of the wick. 

Booking Options

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.